Terms & conditions

Direct bookings

Bookings on viato.mx are confirmed once payment is approved. Prices are in Mexican pesos and include taxes unless stated otherwise. Conversions are informative.

Identity verification & card ownership

To prevent fraud, every direct booking requires verifying the payer’s identity with an official ID and face match. The cardholder name must match the verified ID.

Cancellations

The cancellation policy shown for each property at booking applies.

VIATO Rewards

• 3% of the accommodation amount paid (before taxes) is credited in points; 1 point = $1 MXN.
• Points unlock at check-out and are valid for 18 months.
• Stays booked on other platforms can be claimed up to 180 days after check-out.
• Points have no cash value, are non-transferable and only apply to direct bookings on viato.mx.